Shipping policy
SHIPPING POLICY
True Brethren — truebrethren.com
Processing Time
All orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.
During high volume periods — such as new collection launches or promotional events — processing may take up to 5 business days. We will notify you if there is an unexpected delay with your order.
Shipping Rates & Delivery Times
Domestic (United States):
Standard shipping is calculated at checkout based on your location and order weight. Free shipping is available on all orders over $50.
Estimated delivery after processing:
- Standard: 3 to 7 business days
- Expedited: 2 to 3 business days
International:
We ship worldwide. International shipping rates are calculated at checkout. Estimated delivery times vary by destination — typically 7 to 21 business days depending on your country and local customs processing.
Shipping Carriers
We ship domestically via UPS. International shipments may be handled by UPS or local postal carriers depending on your location.
Order Tracking
Once your order has shipped you will receive a confirmation email with your tracking number. You can use this number to track your order directly through the carrier's website.
If you have not received a tracking email within 5 business days of placing your order please check your spam folder or contact us at the email below.
Customs, Duties & Taxes — International Orders
True Brethren is not responsible for any customs fees, import duties, or taxes applied to international orders. These charges are determined by your local customs authority and are the responsibility of the customer. We have no control over these charges and cannot predict what they may be.
Lost or Damaged Packages
If your package arrives damaged or is marked as delivered but you have not received it please contact us within 7 days of the delivery date. We will work with the carrier to resolve the issue as quickly as possible.
True Brethren is not responsible for packages lost or stolen after confirmed delivery. We recommend ensuring your delivery address is secure before placing your order.
Incorrect Address
Please double check your shipping address before completing your order. True Brethren is not responsible for orders shipped to an incorrectly provided address. If you notice an error immediately after placing your order contact us as soon as possible and we will do our best to correct it before the order ships.
Contact Us
For any shipping related questions please reach out to us through our contact page at truebrethren.com/pages/contact or via our Instagram @true.brethren
We are committed to getting your order to you as quickly as possible. Thank you for being part of the True Brethren family. God bless.